The Human Cost of Apple’s Most Expensive iPhone Ever

November 3, 2017

Ten years of metronomic iPhone launches has not muted the mania surrounding the release of the iPhone X—dubbed by Apple as “the future of the smartphone.” But beneath the din of delayed deliveries and overpriced devices are resurfacing allegations of human rights violations at supplier factories, including worker protests and abuse.

Advocacy groups have leveled accusations at the world’s richest technology company in the past over conditions at one Chinese supplier, Foxconn. In 2010, 18 reported suicide attempts by Foxconn assembly-line workers, with 14 confirmed deaths, prompted Apple to launch investigations into working conditions and conduct comprehensive site audits. Seven years later, information shared with Newsweek by human rights groups and workers suggest labor rights issues remain widespread at Apple’s Chinese supplier factories.

The most recent issues appear to stem from Apple’s decision to release three iPhones this year—the iPhone 8, iPhone 8 Plus, and iPhone X—rather than just a single generation of devices. The promise of the premium iPhone X being released just a few weeks after the iPhone 8 and iPhone 8 Plus seems to have decreased demand for the cheaper devices, with analysts revealing feedback from stores indicated customers were “waiting to purchase the iPhone X.”

New York-based advocacy group China Labor Watch (CLW), which has been following the working conditions in Apple’s supply chain since 2011, suggests demand issues led to unrest at the iPhone 8 supplier factories, specifically at Wuxi Green Point, operated by Jabil. According to the group’s sources within the supplier, the factory laid off workers and others didn’t get paid what they expected because iPhone 8 sales weren’t performing well. Apple refused to provide a comment to Newsweek about iPhone 8 demand and whether it resulted in reduced production.

CLW reported that as a result of these layoffs, hundreds of workers at the Wuxi Green Point factory took part in multiple protests in October. Workers blocked entrances to the factory and the surrounding roads to prevent vehicles and other workers from entering the premises. Around this time, videos of large gatherings of workers at the factory began appearing on Chinese social media.

iPhone X release: “A year of regression”

On October 16, CLW published a video online showing a crowd gathered around two men: One in a high-vis security vest and another in a grey tracksuit backed against a wall. The six-second clip shows the man in the high-vis vest—a guard at the Wuxi Green Point factory—rip a post from a white fence separating the two men and break it over the cowered arms of the tracksuited worker.

CLW brought the incident to Apple’s attention, alongside numerous allegations of worker unrest and unpaid wages. Apple’s response to CLW, seen by Newsweek, acknowledged that there had been “some cases in which labor agencies and intermediaries promised employees a bonus but did not consistently pay them,” however, it denied that any protests took place.

Apple said these gatherings were in fact a “communication session about a labor transition plan.” The company added that investigations into whether factory employees are being paid their promised bonuses are ongoing.

In response to the footage of the worker being struck by a fence post, Apple told CLW it was working with its supplier Jabil to make sure security guards are properly trained in order to “de-escalate situations” such as this one so that they “don’t reach a physical altercation.”

Jabil told the Associated Press in October that many of the workers were just trying to enter the factory and only 20 to 40 were protesting. However, it promised to “take corrective action” over the pay dispute.

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